Questions & Answers
Find Answers to Your Frequently Asked Questions about Ray Volta
Frequently Asked Questions
At Ray Volta Lighting Solutions, we are committed to providing exceptional customer service and support. Below, you’ll find answers to some of the most common questions we receive. If you have additional questions, please contact us at [email protected], call us at +1 347-662-9963 (Monday to Friday, 9:00 AM – 6:00 PM EST), or visit our contact us page and fill out a form.
General Questions
Q: What makes Ray Volta Lighting unique?
A: Ray Volta offers luxury lighting solutions that combine exclusive, high-quality designs with unparalleled craftsmanship. Each piece is meticulously crafted to be both visually stunning and long-lasting. Our products are available exclusively through Ray Volta, ensuring unique designs you won’t find elsewhere.
Q: What types of lighting solutions do you offer?
A: We provide a wide range of lighting options, including chandeliers, wall sconces, pendants, and lamps. Our collection spans styles from classic to contemporary to suit any space or decor.
Q: Can Ray Volta lighting be used in commercial spaces?
A: Absolutely! Our lighting solutions are perfect for both residential and commercial spaces, such as hotels, restaurants, and offices. We collaborate with designers, architects, and hospitality professionals to complement any sophisticated space.
Q: Does Ray Volta offer trade discounts for designers and architects?
A: Yes, we provide exclusive trade discounts for interior designers, architects, and hospitality partners. Please email [email protected] for details on joining our program. Also, check out our affiliate program page for additional information!
Product Information
Q: Are your lighting fixtures customizable?
A: Yes, select items can be customized to meet specific size or finish requirements, especially for clients like hotels and interior designers. Contact us at [email protected] for more details.
Q: What materials are used in Ray Volta’s lighting fixtures?
A: We use only premium materials such as high-quality metals, hand-blown glass, and luxurious finishes. Each piece is crafted with meticulous attention to detail to ensure elegance and durability.
Q: Are light bulbs included with your fixtures?
A: Most fixtures do not include bulbs, allowing you to select the best type for your needs. Please refer to the product description for specific details.
Q: How do I care for my Ray Volta lighting fixture?
A: Dust regularly with a soft cloth and avoid harsh chemicals. For glass and metal finishes, use a gentle, non-abrasive cleaner. Specific care instructions are included with each product.
Q: Do you offer a warranty on your products?
A: Yes, all lighting fixtures come with a 1-year warranty covering defects in materials or workmanship under normal use.
Shipping Information
Q: Do you offer free shipping?
A: Yes, we provide free standard shipping on all orders within the United States. Expedited shipping is available for an additional fee.
Q: How long does shipping take?
A: Standard shipping takes 5-7 business days, while expedited shipping typically takes 2-3 business days. Custom or made-to-order items may require additional time, which will be provided at checkout.
Q: Do you ship internationally?
A: Currently, we do not ship internationally, but we are working to expand our options. Please check back for updates.
Q: How can I track my order?
A: Once your order ships, you will receive an email with a tracking number. Use this number on our tracking order page or your carrier’s website to track your package.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for a full refund or exchange, provided items are in their original condition and packaging. Please refer to our shipping and returns policy for detailed information.
Q: How do I initiate a return or exchange?
A: Contact our customer service team with your order number and reason for return. We will provide return authorization and instructions.
Q: Are there items that cannot be returned?
A: Custom or personalized items, clearance items, and gift cards are non-returnable. Additionally, items that have been installed or modified are not eligible for return.
Q: How long does it take to process a return?
A: Refunds or exchanges are processed within 5-7 business days after we receive the returned item. Refunds will be issued to the original payment method.
Payment Information
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover) and Apple Pay. For larger orders, bank transfers may be an option—please contact support for details.
Q: Is my payment information secure?
A: Yes, we use secure encryption technology to protect your payment information. Your privacy and security are our top priorities. Please refer to our Privacy Policy and Terms of Use for a more detailed information
Q: When will my credit card be charged?
A: Your credit card will be charged at the time of purchase. For backordered items, you will be notified, and your card will only be charged once the items are shipped.
Contact Us
If you have further questions, please reach out to us:
- Email: [email protected]
- Phone: +1 (833) 833-2489
- Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
